FAQ Overview
General questions about our store, services, and policies.
We specialize in crafting high-quality aviator eyewear that blends timeless style with modern innovation.
We operate online, ensuring global accessibility and swift delivery.
You can reach us via email, phone, or live chat for any inquiries or assistance.
Yes, digital gift cards are available in various amounts, perfect for special occasions.
Aviator-Specific Questions
Answers related to the design, materials, and care of our aviator eyewear.
We use premium metals, acetates, and sustainable materials to ensure durability and comfort.
Yes, all our lenses offer 100% UV protection to safeguard your eyes.
Use a soft, lint-free cloth with mild soap and water. Avoid harsh chemicals and abrasive materials.
Yes, you can choose lens tints, gradients, and coatings to personalize your frames.
Return Policy
Information on refunds, exchanges, and conditions for returning your purchase.
You have 30 days from the delivery date to initiate a return.
We provide a prepaid return label for all domestic returns. International returns may incur shipping costs.
Yes, you can exchange for a different model or color within the return window, subject to availability.
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Shipping Details
Learn about shipping costs, delivery times, and available destinations.
We ship worldwide, with some exceptions due to local regulations.
Delivery times vary by location, typically ranging from 5-14 business days.
Yes, we provide tracking information once your order ships.
Yes, express options are available at checkout for an additional fee.
Product Warranty
Understand our coverage for defects, repairs, and replacements.
We offer a 1-year warranty against manufacturing defects.
It covers structural defects, faulty hinges, and lens imperfections not caused by misuse.
Contact our support team with your order details and photos of the issue. We'll guide you through the process.
Yes, we offer paid repair services for damages not covered by warranty.